FAQ - SHIPPING + RETURNS

This help page covers some questions you may have about SHIPPING and RETURNS.

Click the ‘+’ icon to open the question:

Shipping (UK)

I am currently shipping packages in 2 different sizes; Letter and Small Parcel. The specs for each are:

Format Max Weight Max Length Max Width Max Depth
Letter 100g 24cm 16.5cm 5mm
Small Parcel 2kg 45cm 35cm 16cm

Prints and stickers are packaged in a cellophane sleeve, a board-backed A5 Kraft envelope and a poly-bag. The packet will have a ‘do not bend’ sticker fixed to the outside. All materials are made from recycled materials and are recyclable after use – remember to remove the adhesive sections on the plastics. 

T-shirts are packaged in a Kraft-poly envelope which is recyclable.

We offer two options for UK shipping, all our shipping is handled by Royal Mail:

Small ParcelUK 1st Class4.003-7 days

Format Shipping Method Cost[£] Estimated Arrival
Letter UK 1st Class 1.00 3-7 days
Letter UK Signed For 1st 2.25 3-7 days
Small Parcel UK Signed For 1st 4.85 3-7 days

You can find more information about the service I’m using for shipping here.

Shipping (EU)

All orders outside of the UK may be subject to tax and duties that you may have to pay on top of our shipping charge to receive your order.

I am currently shipping packages in 2 different sizes; Letter and Small Parcel. The specs for each are:

Format Max Weight Max Length Max Width Max Depth
Letter 100g 24cm 16.5cm 5mm
Small Parcel 2kg 45cm 35cm 16cm

Prints and stickers are packaged in a cellophane sleeve, a board-backed A5 Kraft envelope and a poly-bag. The packet will have a ‘do not bend’ sticker fixed to the outside. All materials are made from recycled materials and are recyclable after use – remember to remove the adhesive sections on the plastics. 

T-shirts are packaged in a Kraft-poly envelope which is recyclable.

We offer two options for shipping within the EU, all our shipping is handled by Royal Mail:

Small ParcelEU Standard6.005-10 days

Format Shipping Method Cost[£] Estimated Arrival
Letter EU Standard 2.00 5-10 days
Letter EU Tracked 7.00 5-10 days
Small Parcel EU Tracked 10.00 5-10 days

For more information about standard shipping to the EU click HERE.

For more information about tracked shipping to the EU click HERE.

Shipping (International)

All orders outside of the UK may be subject to tax and duties that you may have to pay on top of our shipping charge to receive your order.

I am currently shipping packages in 2 different sizes; Letter and Small Parcel. The specs for each are:

Format Max Weight Max Length Max Width Max Depth
Letter 100g 24cm 16.5cm 5mm
Small Parcel 2kg 45cm 35cm 16cm

Prints and stickers are packaged in a cellophane sleeve, a board-backed A5 Kraft envelope and a poly-bag. The packet will have a ‘do not bend’ sticker fixed to the outside. All materials are made from recycled materials and are recyclable after use – remember to remove the adhesive sections on the plastics. 

T-shirts are packaged in a Kraft-poly envelope which is recyclable.

 

We offer two options for shipping within the EU, all our shipping is handled by Royal Mail:

Small ParcelIntl Standard*10.006-10 days

Format Shipping Method Cost[£] Estimated Arrival
Letter Intl Standard* 3.00 5-10 days
Letter Intl Tracked* 7.75 5-10 days
Small Parcel Intl Tracked* 13.45 6-10 days

*International shipping rates may vary dependant on where you’re ordering to.

For more information about standard international shipping click HERE.

For more information about tracked international shipping click HERE.

Returns (UK)

We accept returns for physical products within 14 days of receiving your order. Unfortunately, at this time, we are unable to offer them as exchanges but will do our best to accommodate you. Please contact us at returns@otherminerals.com

We cannot except returns for digital or asset orders that have been downloaded. 

Returns (EU)

We accept returns for physical products within 14 days of receiving your order. Unfortunately, at this time, we are unable to offer them as exchanges but will do our best to accommodate you. Please contact us at returns@otherminerals.com

We cannot except returns for digital or asset orders that have been downloaded. 

Returns (International)

We accept returns for physical products within 14 days of receiving your order. Unfortunately, at this time, we are unable to offer them as exchanges but will do our best to accommodate you. Please contact us at returns@otherminerals.com

We cannot except returns for digital or asset orders that have been downloaded. 

Why hasn't my order arrived?

If your order hasn’t arrived within the time specified for your shipping option please email us at orders@otherminerals.com and include your circumstances and order number. 

How often do you restock?

We will do our best to maintain having things in stock. If you would like to discuss the restocking of a product please email us at shop@otherminerals.com

My payment didn't go through?

If you have an issue with your payment option please email us with the steps to recreate the issue at payments@otherminerals.com

Can I cancel my order?

Please contact us at orders@otherminerals.com as soon as possible if you require a cancellation. If we have already shipped the item we will have to go through a returns process instead before we can refund you for your item.

Cancellations are not available for digital downloads or assets.

If your question isn’t answered on this page feel free to contact me here.