This help page covers some questions you may have when ordering from the GOODS section of the site. GOODS cover APPAREL/PRINTS/STICKERS including DIGITAL DOWNLOADS of prints. For anything related to ASSET products please visit the ASSETS FAQ page. 

Click the ‘+’ icon to open the question:

How do you decide your pricing?

This is a small independent project. All the current costs and prices are based on growing the project and creating something more sustainable. I will continue to review pricing where I can and create lower costs for customers where I can. I haven’t got any current plans for any major sale seasons or promotions.

How can I pay for products?

Our current payment options are Paypal or Debit/Credit card. All payments are managed during the checkout process. If you feel something has gone wrong please contact us with your order number as soon as possible.

What is a digital download?

A digital download is a digital version of a design that you can print at home. I create this at a high print-ready resolution for sizes up to A3. These come with a license that’s for personal use only and doesn’t allow for print and re-sale or re-distribution. For more information on the license click here. Please don’t apply the design to any products other than a paper / art print. 

Can I modify the digital prints?

The personal license of digital downloads does not allow the buyer to modify the design in any way this includes but isn’t restricted to – re-coloring, distorting or adjusting, re-arranging the composition or adding to the composition.

How many times can I download my print?

Downloads on prints are limited to 2 per purchase. You can download them either by the link sent to your email address after a successful purchase or from the downloads section in your account.

My download isn't working, what can I do?

If for some reason your download as unsuccessful please contact us right away: shop@otherminerals.com

We are committed to responding as quick as possible and usually it’s a simple process to fix. 

Can I download a file to my phone?

You are least likely to have issues with the download if you download to your desktop computer.

If you have a method for managing downloads on your device like google drive / dropbox or iCloud we recommend saving the download to one of those file systems. 


Do I need an account?

Guest checkout is available however setting up an account provides further features and and access to your digital products in a download library. Having an account will also give you access to any relevant updates. You will be prompted to setup an account when you checkout for the first time.

Do you do custom designs?

Please send me a message via the contact form if you are looking to commission work.

Can I get a refund?

Please see our REFUND FAQ for more questions on refunds. We don’t want you to be dissatisfied with your order however we do apply restrictions to refunds on digital goods.

What are the measurements of your T-Shirts?

See below for a size chart that contains the measurements for the T-Shirt:

Small 46 70 34/36
Medium 51 72 38/40
Large 56 75 42/44
XL 61 77 48/48
XXL 66 80 50/52
What stock T-Shirts do you use?

At the moment I am using Gildan Heavy 100% cotton T-Shirts. 

Where does your stock get printed?

I am currently getting things for my store from Awesome Merchandise. They are based in Leeds in the UK. 

Where can I see more of your work?

If your question isn’t answered on this page feel free to contact me here.